ImageNow for Customer Service

Good business requires building and maintaining solid relationships with your customers. Manual tasks slow processes and hinder communication between your company and others.

With ImageNow enterprise document management, imaging and workflow important documents such as customer and member records, customer correspondence, service orders and payment histories are just a click away. Use ImageNow to:

• Access Customer Information Directly from Your CIS Application
  Use flexible indexing options to easily find invoices, purchase orders, checks and other documents right from your desktop
• Centralize Your Customer Records
  Associate customer correspondence with relevant records in your existing business software
• Respond to Inquiries Faster
  Instantly determine the status of an order, invoice or other request to answer questions in real time
• Speed Service Requests
  Automatically send documents and assign tasks for faster reviews and approvals
• Share Information and Maintain Productivity
  Enable customer service staff to e-mail, print or fax requested documents without leaving their desks
• Connect Remote or Traveling Employees
  Provide web-based access to documents through WebNow to improve interaction with customers
• Protect Corporate Records
  Secure electronic files to minimize the potential for misfiled or lost transaction documentation

With ImageNow, documents are at your fingertips. The result is a dramatic decrease in response time and noticeable improvement in customer service.