The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust manage the services at The Royal Bournemouth Hospital, Christchurch Hospital and a Sterile Supply Department at Alderney Hospital, providing healthcare for more than 550,000 residents of Bournemouth, Christchurch, East Dorset and part of the New Forest.
Daily business operations within the Trust were largely paper-based, but the Trust realised streamlining their administrative processes with enterprise content management (ECM) technology would allow them to free storage space, create efficiencies and improve existing processes.
Wanting to take advantage of the systems the Trust already had in place, managers looked for a solution with the flexibility to be easily integrated with various hospital systems, and the scalability to start small and expand to more areas over time.
Today the Trust uses Perceptive Content to create efficiencies and save time and money by eliminating slow paper processes and streamlining daily tasks in Clinical Departments, Accounts Payable, Risk Management, Commercial Services and Human Resources. Quick access to all documents from any application allows the organisation to free storage space, resolve queries more easily and aid document retention compliance initiatives.
By creating efficiencies in multiple areas, along with a reduced need to print and store documents, the Trust anticipates realising cost savings that result in a high return on investment, as they continue to leverage the use of ECM technology to various other areas of the Trust such as Pathology, GU Medicine and Occupational Health.