When Florida International University (FIU) sought a solution to accelerate workflows and improve student service, it chose process and content management technology from Perceptive Software, including Perceptive Content. The solution quickly and seamlessly integrated with FIU’s PeopleSoft applications to provide instant access to critical files and connect staff to relevant information in a secure, electronic environment.
FIU’s innovative use of eForms has transformed the way staff manages routine administrative tasks across campus. Instead of long delays caused by shuffling forms between departments and buildings, students now use eForms to apply for financial aid. Administrators quickly verify whether the information is complete via an automated checklist process, which is uploaded to PeopleSoft for instant access. The human resources office has also gained significant efficiencies with eForms technology. Tuition waivers that used to take up to three weeks to complete are now processed in a matter of days, which means FIU staff can focus less on manual tasks and more on student-centered activities.