When the Child Support Enforcement Agency (CSEA) of Wayne County, Ohio, sought a solution to remove workflow bottlenecks and improve service to citizens who receive family support assistance, it chose process and content management products from Perceptive Software, including Perceptive Content. The solution quickly integrated with the CSEA’s legacy system to provide instant access to critical files, connecting staff to relevant information in a secure, electronic environment.
Perceptive technology has transformed the way staff handles daily tasks and has significantly improved collaboration across the agency. The workflow function ensures that important follow-up procedures no longer fall through the cracks, as tasks are scheduled automatically through workflow rules. In addition, supervisors can quickly re-assign tasks if a staff member is busy or out of the office, which keeps case processing accurate, secure and on track.